Terms of Service

By using the Cosmic Reach Creative website or engaging our services, you agree to these terms.

Services

Cosmic Reach Creative provides brand and website services including the Brand + Website Review, the Brand + Website System, and Mission Control Care. Mission Control is included free with every engagement. All services are delivered remotely unless specified otherwise. Scope, timelines, and deliverables are defined in writing at the time of engagement.

Mission Control

Mission Control is the visibility layer included free with every Cosmic Reach engagement and stays active for the life of the engagement. Mission Control Care is an optional monthly retainer for SEO optimization, fixes, content updates, integrations, and ongoing improvements. Mission Control is not sold as a standalone product. Access requires a registered account and an active Cosmic Reach engagement. The monthly Care amount is agreed in writing at the start of the engagement and may be cancelled with thirty days written notice.

You are responsible for keeping your account credentials secure. You agree not to share credentials with unauthorized users.

Use of this site

This website is provided for informational purposes. The content describes our services, our framework, and our point of view. It is not a substitute for professional advice specific to your business.

Bookings and payments

The Brand + Website Review fee is paid at the time of booking. The review fee is credited in full toward a Brand + Website System engagement purchased within 60 days of review delivery. System and Care engagements follow payment terms defined in the service agreement.

You may reschedule a booked call by contacting us at least 24 hours in advance.

Deliverables and intellectual property

Reports, audits, strategy documents, brand guidelines, and code delivered as part of a paid engagement are yours to use inside your business. You may share them within your organization. You may not resell, redistribute, or publish them as your own.

All content, design, frameworks (including Signal, Gravity, Orbit, and Thrust), and materials on this website are owned by Cosmic Reach Creative. Reproducing, redistributing, or modifying site content without written permission is not allowed.

Refunds

If we are unable to deliver the agreed-upon service, you will receive a full refund. Once a Brand + Website Review has been delivered, the fee is non-refundable. System and Care refunds are handled on a case-by-case basis based on work completed.

External links and third-party services

This site integrates with third-party services including Google Calendar, Google Meet, and Stripe. We are not responsible for the content, practices, or availability of external services. Your use of those services is governed by their respective terms.

Limitation of liability

Cosmic Reach Creative provides this website and its services on an as-is basis. We make no guarantees about specific business outcomes resulting from our recommendations. Our liability is limited to the fees paid for the specific service in question.

Governing law

These terms are governed by the laws of the State of Tennessee. Any disputes will be resolved in the courts of Shelby County, Tennessee.

Contact

Questions about these terms go to hello@cosmicreachcreative.com.